Shipping and Delivery Policy
– Elevating Your Style, Doorstep to Doorstep
Dispatch and Processing Time:
At Tenzen, we understand the anticipation of receiving your high-end garments. Once your order is placed, please allow 2-3 business days for processing before dispatch.
Shipping Options:
We offer countrywide shipping to bring Tenzen’s exceptional style to your doorstep, wherever you are. Choose from standard or expedited shipping at checkout.
Estimated Delivery Time:
Delivery times vary based on your location. Standard shipping generally takes between 3-7 business days, while expedited shipping ensures your style arrives within 3-5 business days.
Shipping Costs:
Shipping costs are calculated during checkout and are based on the shipping destination of your order. It’s 70 Tk for inside Dhaka and 120 Tk for outside Dhaka.
Tracking Your Order:
Once your order is dispatched, you’ll receive a shipping confirmation email or Text with a tracking number. Keep an eye on your inbox to follow your Tenzen package on its stylish journey.
Order Changes and Address Updates:
We get it – sometimes plans change. If you need to update your order or address, contact us at [email protected] within 24 hours of placing your order.
Delays and Force Majeure:
While we strive for seamless deliveries, unforeseen circumstances may cause delays. In the rare event of a delay, our customer service team will keep you informed and work to resolve any issues promptly.
Delivery Partners:
We partner with Redx, Ecurioer and Pathao to ensure your Tenzen package arrives safely and on time. Rest assured, your high-end fashion is in good hands.
Delivery Confirmation:
– Once your stylish parcel reaches its destination, we’ll send you a delivery confirmation. Your satisfaction is our top priority – if you encounter any issues, reach out to our customer service team.
Elevate your style with ease and confidence. For any shipping and delivery inquiries, contact us at [email protected].
Thank you for choosing Tenzen. Let’s bring the world of high-end fashion to your doorstep!
Warm regards,
The Tenzen Team