Refund Policy – Elevating Your Confidence in Every Purchase

Dear Valued Customer,

At Tenzen, we take pride in delivering high-end quality products that redefine your wardrobe. We want you to shop with confidence, knowing that your satisfaction is our utmost priority. Our Refund Policy is crafted to ensure a smooth and worry-free experience in case your purchase doesn’t meet your expectations.

03-Day Satisfaction Guarantee:

  • You have a generous 30 days from the date of delivery to evaluate your Tenzen purchase. If, for any reason, you are not satisfied, we’ve got you covered.

Eligibility Criteria:

To be eligible for a refund, the item must be unused, unworn, and in its original packaging. Tags must be attached, and the item should be in the same condition as when you received it.

Initiating a Refund:

Contact our dedicated customer service team at [email protected] to initiate the refund process. Please include your order number and a brief explanation of the reason for your refund.

Return Shipping:

We understand convenience matters. Upon approval, we’ll provide you with a prepaid shipping label to facilitate the return process.

Refund Processing Time:

Once your returned item is received and inspected, we aim to process your refund within 7 business days. The refund will be issued to your original payment method.

Partial Refunds or Exchanges:

In certain situations, partial refunds or exchanges may be offered. Our goal is to find the best solution for your satisfaction.

Non-Refundable Items:

Some items, including final sale and personalized products, are non-refundable. Please check product descriptions for details.

International Refunds:

For international orders, currency exchange rate fluctuations may result in a difference in the refunded amount. We are not responsible for these variations.

Stay Informed:

We’ll keep you informed at every step of the refund process, ensuring transparency and a seamless experience.

Customer Service Excellence:

If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team at [email protected]. Your satisfaction is our commitment.

Thank you for choosing Tenzen. We appreciate your trust, and we look forward to exceeding your style expectations.

Warm regards,

The Tenzen Team